Gift Cards Terms & Contitions

The following terms and conditions apply to sale and use of Gift Cards sold on mamato.eu
Buying a Gift Card
  1. If you are buying a virtual Gift Card for someone, then it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been taken. A copy will also be sent to you as confirmation of dispatch.
  2. If you are buying a physical Gift Card for someone, then it will be posted to the recipient once your order for the Gift Card has been processed and payment has been taken. An email will be sent to you as confirmation of its dispatch. Please note that shipping charges will apply to physical Gift Cards and this will be applied at check out.
  3. We are not liable for any failure or incorrect delivery of a virtual or physical Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
  4. We are not responsible for any Gift Card that is lost, stolen, destroyed or used without permission.
  5. We reserve the right to cancel a Gift Card if we deem such action necessary.
  6. Promotion or discount codes cannot be applied to the purchase of a Gift Card, with the exception of free shipping codes which can be applied to physical Gift Cards orders, unless otherwise notified by us.
Using a Gift Card
  1. Gift Cards are valid for 12 months from the date of purchase.
  2. Gift Cards can be redeemed against all products either on mamato.eu or via telephone by calling Customer Care at +30 6979297921, 24 hours a day, seven days a week.
  3. Gift Cards are non-transferable, can only be redeemed on mamato.eu .
  4. Gift Cards cannot be exchanged for cash or other products.
  5. If your order total is less than the value of the gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your gift card balance online via your “My Account” page. If you do not have an account on mamato.eu, we will set up a temporary account for you to hold any remaining Gift Card balance as store credit which can then be redeemed against your next purchase on mamato.eu. In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
  6. If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. Otherwise, if your order exceeds the value of the Gift Card and you do not have any existing store credit on your account, the remaining balance must be paid by credit or debit card.
  7. If you return products you have purchased using a gift card, the refund will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your store credit balance online via your “My Account” page. If you do not have an account on mamato.eu, we will set up a temporary account and issue your refund as store credit which can then be redeemed against your next purchase on mamato.eu In order to access this temporary account, you will need the email which you used when placing your order using the Gift Card, and then you will need to follow the “reset password” instructions to set a new password in order to access the account.
  8. All purchases made using a Gift Card will be subject to the terms and conditions on mamato.eu which can be found here: https://www.mamato.eu
  9. We reserve the right to amend these terms and conditions at any time.
  10. Please refer to our privacy policy for more information on how we process personal data in respect of Gift Cards.
  11. These terms and conditions are governed by, and construed in accordance with the laws of Greece and any dispute (including non-contractual disputes) arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of Greece.